If you require assistance simply call 1800-637-1811800-637-181, anywhere, any time in Australia.
Before you call for assistance
- Have your Volkswagen Assist card with membership number on hand
- Location of your vehicle
- A description of the problem
- A contact telephone number if possible
- If possible, stay with your vehicle
Do not leave your vehicle unattended
If you need to leave your vehicle unattended, please call Volkswagen Assist for any update and possible rescheduling of the callout. Should Volkswagen Assist arrive at your car and it is unattended, work cannot be undertaken.
If your vehicle is not completely off the road, or is parked in a potentially hazardous location, please turn on your hazard lights. It may also be safer for vehicle occupants to wait in a safe place outside of the vehicle. You’ll need to evaluate the situation for yourself, with the safety of you and your passengers in mind.